At Bluesky we do our best to make sure that you can find all of the information you need to help you complete your task. Our Frequently Asked Questions page is here to assist in any issues you may have using either our website of the data that you have purchased from us.
As common issues are raised Bluesky will post new FAQs on this page so please check back regularly to see if the answer to your issue is listed below. If not, please feel free to email us and ask us to add the solution to this section for everyone else to read.
To begin viewing the FAQs, just click on one of the questions below and your page will be redirected to the correct answer.
Your email bounced back and I didn't get my image.
This is normally because we have tried to send you an attachment that exceeds the amount allowed by your web system or, if you haven't checked your email for a few days there is a possibility that your inbox is full and your quota has been reached. If this is the case you should have a notification email from your ISP explaining the reason. As soon as you have this, call us on 01530 518571 and let us know. We may be able to reduce the size of your image or find an alternative way of delivering your data. Have your five figure job number ready to help us to process your call more efficiently.
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What are your opening times?
Our official opening times are 8.30am - 5.30pm, Monday to Thursday and 8.30am - 4.30pm Friday. However, there are often staff around before and after these times who may be able to deal with your enquiries.
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What software do I need to view your imagery?
Small amounts of aerial imagery data will open in Internet Explorer. Bluesky offer a program called ER Viewer (free) which is for viewing high resolution imagery and for basic printing abilities. if you need GIS capabilities then Global Mapper (demo) is a great package that can import a variety of GIS data and view it in 3D if necessary. Both of these are available to download on our Software Download page. For editing the imagery, programs such as Photoshop and PaintShop Pro are ideal and allow for better printing features. Demos of both of these programs are available from the internet.
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I chose an option on your website and it didn't do anything.
This is possibly because your web browser is blocking pop-ups. Although we do try to avoid using pop-ups, sometimes it is necessary to open a page in a new window. To stop this happening for this site only, in Internet Explorer go to
Tools -> Pop-up Blocker -> Pop-up Blocker settings
. In the box titled "
Address of website to allow:
" type "
www.bluesky-world.com
" and click Add then click Close. This will add our website to your allowed list and the feature you are trying to use should work correctly.
Bluesky does not use any type of pop-up that is not directly related to what you have clicked so you can be sure that adding this domain to your allowed website list is safe.
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